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Help: questions and answers

Please see if your question is answered on this page before getting in touch with us.


Researchers and security equipment manufacturers

My academic institution is considering undertaking research that might be of interest to CPNI. What collaboration might be possible?

CPNI sponsors research and work in partnership with academia, other government agencies, research institutions and the private sector to develop applications which can reduce vulnerability to attacks and lessen the impact when attacks take place. If you think your institution's proposed research might come under this category, please contact CPNI.

I am manufacturing a new piece of equipment, which I believe will help protect the national infrastructure. Will CPNI contact critical national infrastructure companies on my behalf?

No, CPNI does not recommend individual products to critical national infrastructure organisations. However, if you would like to contact us outlining what your product does, we would be happy to consider it further. Due to the volume of these kinds of requests, we cannot respond to every enquiry.

Where can I obtain copies of the standards that CPNI uses?

Details of the location of standards is provided on the useful documents page.

How do I submit my product for testing?

CPNI prioritises the testing of security products on the needs of the CNI. Whilst product details can be submitted via the enquiries form; to maximise the likelihood of selection you should obtain sponsorship from your CNI contacts.

Does CPNI test prototypes?

Generally CPNI only tests off-the-shelf products that are intended to be available for procurement by the CNI.

Will CPNI pay for the testing of my product?

CPNI uses a range of funding models to ensure best value for money.


Advice, standards and publications

How do I get advice from CPNI?

This website provides a range of advice covering cyber, personnel and physical security relevant to the protection of the UK's national infrastructure.

If you are a business or organisation which owns or operates services or assets within the national infrastructure, you can receive further advice directly from CPNI. If you believe that your work falls within this category, but you are not currently receiving advice and would like to, please contact us with your details.

Please note: if you are not a national infrastructure organisation, you may still find the information on this website to be useful. However, we are unable to provide you with any additional advice or give you access to other products and services except those which you can access freely on this website.

Does CPNI produce any standards or recommend security products to use?

CPNI works with a range of stakeholders to develop relevant standards, for example PAS 97: 2009 A Specification for Mail Screening and Security. You can find further details in other sections of this website but note that CPNI does not recommend individual products. National infrastructure organisations may obtain guidance from their CPNI advisor; however, CPNI does not provide advice to non-national infrastructure organisations other than what is freely available on this site.

Can I have access to a CPNI publication to help with my work?

You may use publications from this website to help with your work in accordance with our terms and conditions. We cannot provide you with access to any other publications.

Can I use information from CPNI's website in my own work or publications?

The material featured on CPNI's website is subject to Crown Copyright protection unless otherwise indicated. We control the copyright to our work under delegated authority from the Controller of Her Majesty's Stationery Office (who is also Director of the Office for Public Sector Information (OPSI)). You may not reproduce, adapt or translate our material in any way (including electronically, by photocopying or recording) without our permission. Some of the material we publish contains copyright material belonging to our partner organisations. Such material is protected by Crown copyright and also by the copyright of those organisations. Our material usually makes it clear when this is the case. To re-use this material you must obtain their permission in addition to ours.

Crown copyright exists in everything that we create for 125 years from the end of the calendar year in which it is created. If the material is commercially published within 75 years of it being created it is protected for 50 years from the end of the year it was commercially published. If our material is no longer protected there are no requirements to obtain our permission before copying the material. However, you may not reproduce our brand, you must still show an acknowledgement to us and you may not pass off the material as being from us. Again, please contact us for advice if you are unsure.For further information on Crown copyright policy and licensing arrangements, please refer to the guidance on the OPSI website.

Do you offer courses or training?

From time-to-time, details of up-coming events and who in the national infrastructure should attend will be advertised on this website. We are not able to provide courses or training to organisations outside the national infrastructure.


Jobs and careers

Does CPNI offer work experience?

We are not able to offer work experience placements or consider speculative CVs.

I am interested in working for CPNI - how do I apply for a job?

Details of any available positions may be advertised on the Civil Service website from time to time. Please do not send us speculative CVs as we are unable to consider them.


Understanding and reporting terrorism

What should I do if I spot suspicious activity outside my business or organisation, which I think might be connected to terrorism?

Businesses can reduce the risk to themselves, their employees and customers by remaining vigilant, being security minded and having good security measures in place. A small investment in security measures helps to protect businesses against crime and make the work of terrorists more difficult.

Advice on business security measures can be obtained from the National Counter Terrorism Security Office (NaCTSO), a specialist police organisation. Dedicated Counter Terrorism Security Advisers (CTSAs) are located in each of the UK's regional police forces. They provide protective and counter terrorism security advice to support businesses and reduce vulnerability to terrorist threats. The advice they provide takes into account both conventional and non-conventional terrorist techniques. The CTSAs work closely with other police forces throughout the country, Government departments and other agencies.

To obtain contact details for your nearest CTSA, please see your local police force's website - a full list is available on the NaCSTO website.

If your information relates to an imminent threat to life or property, please contact the police on 999 or the police Anti-terrorist Hotline on 0800 789 321.

What can I do to prepare and protect my family against terrorism?

The security advice provided on this website is designed to help businesses and other national infrastructure organisations put effective measures in place to protect against terrorism and other forms of attack. The Government's "Preparing for Emergencies" booklet, issued to all UK households in August 2004, and the preparing for emergencies web pages provide practical, common sense advice for members of the public on how to prevent and prepare for a terrorist attack and what to do in an emergency.

If you are aware of something suspicious, trust your instincts and report it to the police. What might seem insignificant on its own could actually provide a vital link in a wider investigation. If your information relates to an imminent threat to life or property, please contact the police on 999 or the police Anti-terrorist Hotline on 0800 789 321.

How does the UK's threat alert system work?

The Joint Terrorism Analysis Centre (JTAC) analyses intelligence relating to international terrorism and produces classified assessments of the threats for a range of government departments and agencies. A general assessment of the current threat level and a more detailed explanation of how the threat level system works is provided on the Security Service website.


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