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Incident Management

Effective incident management is critical to mitigating the impact of incidents at your organisation, site or premises and ensuring a swift and effective recovery

Last Updated 19 May 2021

Well planned and rehearsed incident management practices and measures can save lives, minimise harm and reduce the overall impact of a terrorist attack on or in the near vicinity of your premises. Having a thorough and tested incident management plan is also something you can promote to deter potential hostiles from targeting your site. 

CPNI have produced a number of guidance documents to assist organisations through the phases below. They focus on building relationships and key outputs in place as soon as an incident occurs and highlight the immediate actions an organisation’s command and control may take during an attack with the primary objective to save lives.

In order to save lives, minimise harm and lessen the overall consequences of a terrorist attack on or in the near vicinity of your premises, it is vital to be prepared.  There are several important but distinct phases to consider:

  • Incident response (IR) deals with the immediate impact of an incident. It is a relatively short term phase that focuses on escalation and activation, ensuring people and the environment are supported and made safe wherever possible.
  • Incident Management (IM) refers to how the organisation will manage the consequences of the business interruption at the scene through command, control, coordination and communication. (IM covers who is in charge, how to keep stakeholders informed, escalation processes, coordination of resources, etc.)
Responding to Terrorist Incidents – Developing Effective Command and Control is a guide that provides information on how to prepare those working in an SCR for dealing with a terrorist incident.  It is focussed on the period where an attack has been discovered and the immediate aftermath of the attack (i.e. Incident Response and Incident Management).
  • Crisis Management (CM) is about your arrangements to manage strategic, complex and unprecedented events. It is rarely standalone and will require integration with other disciplines. 
Crisis Management for Terrorist Related Events a communications toolkit designed in partnership with the Chartered Institute of Public Relations (CIPR) to help PR and communications professionals mitigate the harmful effects of terrorist incidents on brands, businesses and communities. 
Communication Technology – Interim guidance to assist organisations prepare for a terrorist incident identifies how systems can improve communications within and between organisations and businesses responding to terrorist incidents.
  • Business Continuity & Resilience (BC) are the arrangements you should develop in order to maintain critical and urgent business activities to a pre-determined level i.e. what work your business must continue to do to survive the disruption from a terrorist attack. Consider a range of impacts that could disrupt your business, including the unavailability of your building (through loss of utilities or evacuation), people (colleagues and suppliers) and equipment (machinery and IT). Then plan how you would continue critical parts of your business during disruption.